Privacy Policy
1. Introduction
iSolveBilling (“Company”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of all personal and business information we collect while delivering our medical billing, RCM, credentialing, and support services.
2. Information We Collect
a. Information from Clients
Practice/business name, provider name(s), and contact details
Phone numbers and email addresses
Billing and payment information
Credentialing and contracting details
Service preferences and specialty-specific information
b. Information We Generate or Collect From Leads
For individuals or businesses who inquire about our services (“leads”), we may collect:
Name, job title, company name
Phone number and business email
Social media or LinkedIn profiles (if public)
Industry and service interest information
c. Automatically Collected Information
When you interact with our website, systems, or digital tools, we may automatically collect:
IP address, device information, and browser type
Site usage analytics (pages visited, time spent, etc.)
Cookies and tracking data (See Section 6)
3. How We Use Your Information
We use the collected information to:
Deliver medical billing, RCM, credentialing, and support services
Improve the accuracy and efficiency of claims processing
Personalize user experience and enhance service quality
Respond to inquiries and provide customer support
Send service updates, reminders, or marketing communications (where permitted)
Comply with legal, regulatory, and payer requirements
4. Legal Bases for Processing (for EEA/UK Residents)
If you are located in the EEA or UK, we process your personal data based on:
Your consent
Performance of a contract
Legal obligations
Legitimate interests (e.g., fraud prevention, business operations)
5. Disclosure of Information
We may share your information:
With our billing and credentialing team (for service delivery)
With third-party service providers, such as:
Cloud storage platforms
Clearinghouses
Credentialing portals
Secure communication tools
CRM and analytics tools
To comply with legal obligations or government/regulatory requests
During a business sale, merger, or restructuring
We do not sell personal data to third parties.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve user experience
Analyze site traffic
Enhance page performance
Personalize website content
Users may modify browser settings to disable cookies.
7. Data Retention
We retain personal data only as long as necessary to:
Deliver billing and credentialing services
Meet compliance and payer auditing requirements
Fulfill legal or regulatory mandates
8. International Data Transfers
iSolveBilling operates internationally, with clients and personnel in various regions.
If your data is transferred across borders, we ensure appropriate safeguards are in place to maintain security and compliance.
9. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Request corrections or deletions
Restrict or object to processing
Request data portability
Withdraw consent at any time (where applicable)
File a complaint with a data protection authority
To exercise these rights, contact us at: privacy@isolvebilling.com
10. Data Security
We implement strong administrative, technical, and physical safeguards to protect personal and medical information from:
Unauthorized access
Data breaches
Loss or misuse
Disclosure or modification
Our systems comply with industry-standard data protection protocols.
11. Children’s Privacy
Our services are not directed at individuals under 18 years of age, and we do not knowingly collect data from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any material changes will be posted on our website with a revised “Effective Date.”
